Lettings Officer

About the RoleWe are looking for an organised and customer-focused Lettings Coordinator to join a Empty Homes and Lettings Team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, coordinating multiple activities, and making a real difference by helping customers move into quality homes quickly and efficiently. As a Lettings Officer, you will play a vital role in managing the end-to-end empty homes process, ensuring properties are re-let promptly, minimising financial loss, and delivering an excellent customer experience throughout the lettings journey.Key ResponsibilitiesCoordinate the letting of empty homes from end of tenancy through to customer sign-up and post-sign-up activities.Act as a first point of contact for customers, colleagues, and external stakeholders, providing a responsive and professional service. Liaise with internal teams, contractors, and external agencies to ensure properties are ready to let within agreed timescales. Arrange inspections, appointments, and viewings with outgoing and incoming customers. Verify, process, and accurately maintain records and documentation relating to lettings and empty homes. Assess applicants'' initial suitability for properties, including gathering and reviewing landlord references. Coordinate and raise repair orders and void works with contractors to ensure homes meet required standards. Monitor performance against service standards and KPIs, contributing to continuous ..... full job details .....