Lettings Negotiator

Key ResponsibilitiesLeasing and AdministrationConduct viewings to prospective tenantsConsistently deliver leasing brand standardsProcess and respond to lettings enquiries in a timely mannerContribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goalsUnderstand the local rental market by conducting regular mystery shopping and competitor analysisImplement and support branded marketing campaignsRespond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettingsUpdate social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.) on a weekly basisProcess resident applications including completion of background and credit checksAssist with deposit protection scheme set up and releasesAssist with preparation of check-in and check-out reportsAssist with move in/move out customer journey proceduresAssist with the collection of rents, ensuring collection and deposit on a timely basisUtilise the property management system (Yardi) to record various transactions and operating reports as requiredAssist with market surveys and "open houses"Customer ServiceRepresent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitorsCommunicate effectively and courteously, whether face to face, via telephone or in writing, with residents and ..... full job details .....