Lettings Assistant

We are currently working with a local authority in Norfolk who are seeking an experienced Lettings Assistant to join their team on a temporary basis. This is an excellent opportunity for a customer-focused housing professional with experience in lettings coordination, property administration, or housing support to contribute to the delivery of an efficient and effective lettings service.

Key Responsibilities of a Lettings Assistant:

• Support the end-to-end lettings process for vacant properties.
• Assist with advertising available homes and coordinating allocations in line with housing policies and procedures.
• Liaise with applicants, local authorities, and internal departments to progress lettings and ensure a smooth customer journey.
• Arrange property viewings and communicate effectively with prospective tenants throughout the process.
• Prepare offer paperwork and assist with tenancy sign-ups and related administration.
• Maintain accurate records and update housing management systems.
• Monitor progress of lettings cases and support the achievement of void turnaround targets.
• Respond to enquiries from applicants and stakeholders, providing a high standard of customer service.
• Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure properties are re-let efficiently.
• Assist with general administrative duties relating to lettings and housing services.

• Previous experience in a Lettings Assistant, Housing Assistant, Lettings Coordinator, Property Administrator, or similar role.
• Strong customer service and communication skills with the ability to build positive relationships with a range of stakeholders.
• Experience coordinating lettings, housing applications, tenancy administration, or property-related processes.
• Knowledge of social housing, housing allocations, or lettings processes is desirable.
• Strong organisational skills with the ability to manage a varied workload and meet deadlines.
• Experience using Microsoft Office and database or housing management systems.
• Ability to work accurately and efficiently in a fast-paced environment.