Lettings and Housing Officer

A Housing Association is currently looking for a Lettings and Housing Officer on a temporary basis for about 6 months.Key responsibilities are as followsShowing the applicants properties at planned viewingsAssessing applicants documents following allocationCommunicating with applicants regarding additional information required or outcomeLet homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents'' needsLetting homes in Luton, Bedford, North London and HatfieldProvide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriatelyWelcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and maintainedEnsure that any anti-social behaviour issues are dealt with appropriately and quickly, liaising with the caseworker, patrol team and external agencies where necessaryUse resident feedback to identify common issues and develop plans to meet their individual and neighbourhood needs, thus improving their satisfaction levelsEncourage and support residents to improve their involvement in their homes and local communitiesEnsure properties are maintained in ..... full job details .....