Lettings Administrator

The RoleWe are looking for a highly organised and personable Leasing Administrator to take ownership of a fully let 112-apartment scheme in West London. This is a primarily remote role, with regular visits to the site, and is well suited to someone who thrives working independently while delivering an outstanding experience to prospective and existing residents.You will be the first point of contact for all leasing enquiries, managing the full resident journey from initial lead through to move-in, and ensuring the scheme maintains strong occupancy levels through excellent customer service and efficient process management.Key ResponsibilitiesLead Management and EnquiriesHandle all inbound leads generated through Rightmove, Zoopla, and other channels in a timely and professional mannerRespond promptly to enquiries via phone, email, and portal messaging to maximise conversionMaintain an organised pipeline of prospective applicants, tracking progress through the leasing cycleViewings and Customer ExperienceConduct in-person viewings at the site, presenting the scheme and individual apartments to a high standardProvide a warm, professional, and informative experience to all prospective residentsFollow up with applicants post-viewing and guide them confidently through their decision-making processFull Leasing Cycle ManagementTake applicants through the complete leasing journey, from initial enquiry to signed tenancy agreement and successful move-inManage tenancy progression ..... full job details .....