Legal Process Improvement Manager

We are currently recruiting for a

Legal Process Improvement Manager

to join our team in London tosupport building the firm’s capability in legal process improvement. This will include providing support for the creation of a framework to identify, design, implement, monitor and measure process improvement projects across practice groups.

Legal Process Improvement is a team within Advanced Delivery and Solutions. Our aim is to transform the way AandO Shearman delivers its services and improve outcomes for the firm, our people and our clients. Our role is to:

Work with practice areas to identify Legal Process Improvement projects. Prioritise opportunities that improve fee-earner experience, client experience, and profitability and market position.Deliver legal process improvements end-to-end utilising Advanced Delivery and Solutions technology and resourcingPromote and facilitate the use of Advanced Delivery and Solutions by practice groups through Innovation LeadsFacilitate and support the practice areas to adopt solutions and new ways of working for the long termRole and responsibilitiesProvide support to Legal Process Improvement in:

Managing end-to-end Legal Process Improvement projects including adoption and change managementAnalysing data and hypothesising areas for improvementWorking with practice groups to analyse legal services and target areas for improvementCreate strong business cases for changeSeek and gain sponsorship from senior stakeholdersReview legal work as a process, from end-to-end using process improvement methodologyFacilitate workshops to gain stakeholder input, buy-in and understand where issues and constraints lieIdentifying root causes and where Advanced Delivery can helpIdeate and develop new solutionsManage subject matter expertise from practice areas and Advanced Delivery and solutionsSupport matter teams to pilot, learn and adopt new ways of workingLead the design of the support structures required to change culture and ways of working for the long termMeasuring the effectiveness of the improved processes, refining as necessary, and monitoring medium to long term effectivenessFacilitate change by leading adoption campaignsTeam

Working closely with practice groups to identify, analyse, design and deliver legal process improvementDay-to-day deep working relationship with Advanced Delivery and Solutions departments to understand their services so that they can be imbedded within legal processesProvide feedback to Advanced Delivery and Solutions on services (process, resourcing and technology) that they should deliver to maximise their usefulness to practice groupsKey requirements

Strong consultancy skills gained from either working internally or through formal consultancy experienceDesirable to have Lean Six sigma training and accreditation, Black Belt preferableRobust experience of working in a professional services environment, leading delivery of multiple operational excellence, lean or business transformation projectsExperience working on legal process improvement and change management, incorporating new technology and digital processesStrategic thinker, able to analyse both qualitative and quantitative data and quickly draw conclusions and recommendationsSelf-starter that possesses a high degree of initiative and independent judgment with excellent troubleshooting, decision-making, and follow-through skillsProven ability to manage multiple work-streams and projects at once, delivering tangible results across multiple change/transformation projects either for external or internal clients, ideally within a law firm or in house legalStrong analytical and problem-solving skills, with attention to detail and a focus on delivering resultsStrong technology skills with a good working knowledge of MS Excel, Visio and ProjectExcellent organisational, attention to detail, and ability to multi-task in a fast-paced, detail-oriented environmentStrong influencing, ability to build consensus and buy in at all levels and flexes style appropriatelyDemonstrated ability to establish and maintain effective relationships with key stakeholdersHigh-level interpersonal skills to facilitate communication in person, by email, and telephone with professionalism and diplomacyVery strong facilitation and presentation skills

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services.

Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working for

a minimum of

60% of your time (

i.e.

three days per week

for a full time role

) in accordance with our hybrid working ..... full job details .....