Legal Onboarding Advisor

Job Title: Legal Onboarding Advisor Salary: £23,000 Full-Time, Permanent, 35 hours Location: Liverpool City Centre (Office based) Shifts: Mon-Fri, Flexibility to work between the hours of 9am and 8pm Weekly set shifts of either 9-5pm / 10-6pm / 12-8pm on a rotational basis 1x Saturday per month (mid-week rest day) We are currently recruiting for a Legal Onboarding Advisor to join a successful and fast paced legal firm in Liverpool City Centre You will be responsible for reviewing and validating new cases for suitability for funding and litigation, ensuring only the strongest cases are put forward. Assisting clients in completing new claim enquires online and over the phone, you will ensure the businesses terms and conditions, fees and funding options are thoroughly explained, whilst displaying a professional company image throughout Responsibilities:Carrying out administrative services, including liaising with clients, third parties and other businessesAnswering incoming calls and responding to client correspondenceUpselling case benefits, ensuring new claims conversionsDocument all information according to Standard Operating ProcedureAdhere to SLA''s and KPI''sLiaise with multiple internal departments to ensure claim progressionAdhering to legal requirements, industry regulations and customer quality standards set by the companyAbility to be proficient at all times, ensuring correspondence such as letters, emails, social media and telephone calls are actioned/compiled in ..... full job details .....