Legal Enquiry Advisor

Legal Enquiry Team Advisor Dundee Salary: 26,000 - 30,000 + Bonus Hours: Full Time Permanent About the RoleAs a Legal Enquiry Team Advisor, you''ll play a vital role as the first point of contact for new client enquiries. Working across telephone, email, website enquiries, and other communication channels, you''ll gather key information, explain funding options, and ensure clients receive a professional and empathetic experience from their very first interaction.Based in Dundee, you''ll join a collaborative team environment where no two days are the same. Hybrid working is available following the successful completion of probation, with a requirement to attend the Dundee office three days per week. Key ResponsibilitiesActing as the first point of contact for new client enquiries via telephone, email, website and other communication channelsDelivering a professional, empathetic and client-focused serviceGathering detailed information relating to accidents, injuries and potential claimsAccurately recording and maintaining client information on the case management systemObtaining supporting documentation including photographs, evidence and other relevant materialsTaking ownership of enquiries from initial contact through to handover to the appropriate legal teamWorking towards individual and team performance targets, including conversion rates and client satisfaction measuresDeveloping knowledge of personal injury law and the firm''s services About YouPrevious experience within ..... full job details .....