Legal Collector

Legal Collector

Salary: -24,785 + monthly bonus of up to -500
Job Type: Full-time, Permanent (37.5 hours per week)
Location: Sheffield (Hybrid after successful completion of probation)

Due to continued growth, our client is looking to recruit Legal Collections Handlers to join their expanding team based just north of Sheffield City Centre. This is an excellent opportunity to join a well-established organisation within the debt recovery sector, offering full training, career development opportunities, and a supportive working environment.

The role will involve managing pre-legal debt recovery cases, negotiating payment arrangements with customers, and progressing suitable accounts through the legal recovery process. If you have strong communication skills, enjoy problem-solving, and are confident dealing with customers over the telephone, this could be the ideal opportunity for you.

Benefits as a Legal Collections Handler:

• Monthly bonus scheme of up to -500
• Company pension scheme
• Life assurance plan
• Full training and career development opportunities
• Hybrid working (3 days in the office upon successful completion of probation)
• On-site parking
• Opportunity to progress your career and gain further qualifications

Key Responsibilities as a Legal Collections Handler:

• Negotiating payment arrangements and commitments to resolve overdue accounts
• Monitoring customer arrangements to ensure timely resolution of outstanding balances
• Managing a case management diary system and taking appropriate follow-up action
• Reviewing pre-legal debt cases to assess suitability for legal proceedings
• Initiating county court legal actions and progressing cases through to judgment and enforcement
• Preparing and submitting court applications using internal case management systems
• Liaising with courts, enforcement agencies, and third-party suppliers to maintain high service standards
• Reviewing and resolving cases that have failed the automated legal process
• Making and receiving collection calls while maintaining a professional and customer-focused approach
• Updating case records accurately and ensuring all actions are fully documented

Skills Needed as a Legal Collections Handler:

• Excellent written and verbal communication skills
• Confidence in making and receiving telephone calls
• Strong problem-solving and negotiation skills
• Good IT skills with the ability to learn and adapt to new systems
• Ability to work accurately and maintain high-quality standards
• Strong organisational skills and attention to detail
• Ability to work independently as well as part of a team
• A willingness to learn and develop within the role
• Ability to work towards targets and performance objectives
• Confidence in dealing with a wide variety of customers and situations
• Strong work ethic and professional approach

Additional Information

The successful applicant will be required to undertake a DBS check, CCJ check, and other background screening checks.

If you have the experience and skills needed for the Legal Collections Handler role, please apply today.

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