Legal Assistant

Overview

We are looking for a Legal Assistant to join our Civil Litigation department. At Co-op Legal Services, our aim is to offer accessible legal advice and support without the jargon. Our customers rate us too, and we strive to consistently provide excellent customer service at a time when people are often at their most vulnerable. In this role, you''ll work on a wide variety of both pre-litigated and litigated claims. We''ll look to you to support the teams in handling their cases and be comfortable liaising with a variety of internal colleagues, along with external partners too. It''s a big job with a lot of responsibility. If you can bring us the skills and experience, we need, you''ll have a fantastic opportunity to develop your career whilst playing a huge role in the growth of our services.

What you’ll doAssist and support in the efficient running of the Civil Litigation department

Make initial contact with new clients through incoming web forms and allocate to the right team

Open and close files, apply for records and review documents

Listen to client recordings and accurately transcribe

Work flexibly across the department, supporting across various teams and picking up ad hoc work where required

Prepare case bundles, with all system notes and evidence

Update the case management system and maintain spreadsheets

Build relationships with internal colleagues and external parties

Assist in collecting management information

QualificationsPrevious legal experience or experience in professional services

Used a legal case management system

The ability to organise and prioritise work to meet our service level agreements (SLAs)

Excellent organisation skills and attention to detail

The ability to manage multiple pieces of work and have good time management skills

Clear and confident communication skills; you can speak appropriately to the right audience and have an excellent telephone manner

Team-work

Detail oriented

Organisation

Communication

Relationship building

Adaptability

Your career at Co-op Legal Services

You’ll find career opportunities here whether or not you have legal qualifications. We offer a variety of routes into legal practice, a clear career progression framework, and early career options that provide a cost effective alternative to university. We regularly recruit for qualified and non-qualified jobs, so whether you''re an experienced lawyer or someone who''s keen to explore the possibilities of a career in the law, you can make a difference here.

Coaching, training and support such as study leave, to help you develop your skills and progress your career

Pension with up to 10% employer contributions

Incentive scheme up to 10% after probation

28 days holiday plus bank holidays (rising to 32 in line with service)

Wellbeing benefits to support your physical, financial and mental health

Discounts on Co-op products and services, £24,570 plus benefits (Work Level 6C)

Hybrid working and Diversity

Manchester city centre, in this role you''ll work in a hybrid way: 4 days a week in the office and 1 day a week remote. Find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy. As part of our Co-op Wholesale team, you''ll get all the great benefits, training, and opportunities you''d expect in a large business like Co-op, as well as the close-knit culture and breadth of exposure that comes with working for a much smaller organisation. Your package includes:

30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services)

An annual bonus (based on personal and business performance)

28 days holiday (rising to 32 with service) plus bank holidays

A pension with up to 10% employer contributions

Coaching and training to support your career development

Hybrid and flexible working options to support your work/life balance

Wagestream app – giving you access to a percentage of your pay as you earn

Diversity and inclusion

Building a diverse working environment. We''re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We''re also part of the Disability Confident scheme, meaning we''ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We''ll ask whether you''d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we''ll ask you if you need any reasonable adjustments to enable you to ..... full job details .....