Legacy Officer

Role Overview The Talent Set are delighted to partner with an amazing well known charity on a fantastic Legacy Officer role. This is an exciting opportunity to help embed a newly launched legacy proposition, supporting donor journeys through a blend of supporter care, communications and campaign coordination, alongside essential administration and record-keeping. Key Responsibilities Manage day-to-day administrative duties, including handling post, banking support, scanning and filing in line with agreed processes Respond to inbound legacy enquiries via phone and email, ensuring sensitive, timely and accurate support Help coordinate legacy stewardship communications, including drafting, recording and maintaining high-quality contact histories Support marketing delivery for the legacy proposition, including compiling materials, liaising with relevant partners and meeting deadlines Monitor shared inboxes, triage enquiries and ensure information is logged and actioned correctly Provide helpful day-to-day support to colleagues across legacy activity and contribute to continuous improvements Person Specification Experience in an officer/assistant-level role supporting customers or supporters, with confidence handling sensitive conversations Strong attention to detail and accuracy when recording information and managing enquiries Clear, professional communication skills for phone calls and written correspondence Experience working with marketing or communications activity ..... full job details .....