Leasehold Officer - Social Housing - WFH 3 days

Your New CompanyHays is proud to be partnering with a leading North West housing group to recruit a Leasehold Officer to join their established Leasehold Services team on a 6 month fixed term contract. You''ll be joining a friendly and supportive team of nine specialists working to deliver high-quality lease management services for clients throughout the North West.This role is not focused on Retail, Right to Buy or Right to Acquire. Instead, it centres on day-to-day leasehold management, customer engagement, service charge accuracy, arrears recovery and statutory consultation.Your New RoleAs a Leasehold Officer, you''ll act as the primary point of contact for leaseholders, shared owners and freeholders providing a professional and responsive service. Your responsibilities will include:Core Lease ManagementResponding promptly to customer enquiries and providing clear, accurate information.Acting as the main contact for all leasehold matters, ensuring a high-quality management service.Managing arrears recovery for leaseholders and shared owners, including issuing NISPs, progressing MCOL/PCOL actions, attending court when required and liaising with lenders and welfare agencies.Supporting shared owners with new account setup, sign-ups and general property management.Statutory and Financial ResponsibilitiesPreparing and presenting information for First Tier Tribunal cases where leaseholders appeal.Supporting statutory consultation for major works and long-term agreements, ..... full job details .....