Leasehold Officer

We are seeking a detail-oriented and proactive Leasehold Officer to join our Housing Services team. You will be responsible for managing leasehold properties, ensuring accurate administration, effective communication with leaseholders, and compliance with relevant legislation. This role is key to maintaining positive relationships with leaseholders and supporting the council''s commitment to high-quality housing services.Key ResponsibilitiesManage leasehold accounts, including service charges, ground rent, and major worksProvide advice and guidance to leaseholders on their rights, responsibilities, and payment obligationsAdminister leasehold agreements, including assignments, transfers, and lease renewalsRespond to enquiries, complaints, and disputes from leaseholders promptly and professionallyLiaise with internal teams, contractors, and external advisors to ensure service delivery and complianceEnsure records, reports, and correspondence are accurate and up to dateSupport the council''s compliance with leasehold legislation, health and safety, and housing policiesPerson SpecificationEssential:Experience working in leasehold management, housing administration, or property servicesStrong knowledge of leasehold legislation and rightsExcellent customer service and communication skillsAbility to manage multiple tasks and maintain accurate recordsStrong problem-solving and organisational skillsDesirable:Experience in a local authority or housing association settingKnowledge of ..... full job details .....