https://jobs.co.uk/job/learning-support-manager-reed--ea58a079-c491-4537-8ef6-c3b1c4b14d19 RSS feed for Learning Support Manager at Reed. en-gb Sat, 02 May 2026 20:11:40 GMT https://jobs.co.uk/job/learning-support-manager-reed--ea58a079-c491-4537-8ef6-c3b1c4b14d19 https://jobs.co.uk/job/learning-support-manager-reed--ea58a079-c491-4537-8ef6-c3b1c4b14d19 Sat, 02 May 2026 11:52:35 GMT Location: London | Salary: 15.00-15.00 Hourly | Type: Temporary | .Learner Support ManagerJob Type: Temporary (3 months, ongoing)Location: Raynes Park, Hybrid (2 days in office, 3 days remote)Overview: The Learner Support Manager is essential for providing high-quality support and engagement for learners. This role involves managing a support team, handling learner queries, and overseeing various administrative processes to ensure effective learner management and compliance.Day-to-day of the role:Manage the learning support function to respond effectively to learner queries, ensuring resolutions align with SLAs.Oversee the triage of the shared support inbox and allocate tasks to ensure timely responses to all learner interactions.Monitor and manage learner transactions such as programme extensions, transfers, and suspensions, adhering to policies and procedures.Ensure all learner information is accurately recorded on relevant systems and manage the learner start-up process including registration with awarding bodies and enrollment on the VLE.Conduct regular team updates and collaborate with department heads to manage performance against KPIs.Required Skills and Qualifications:Excellent customer service and robust administrative skills.Proficiency... Temporary