Learning Solutions Lead - Soft Skills

Learning Solutions Lead Soft Skills Location: Remote (Home Based with travel to our localities) Salary: up to £45,000 per annum, plus Car Allowance Vacancy Type: Fixed Term Contract until December 2026 Shape the way people learn. Transform how we serve. We re looking for a passionate and experienced Learning Solutions Lead Soft Skills to join our Learning and Development team. This is a fantastic opportunity to play a key role in building a high-performing, customer-focused culture across our organisation. If you re driven by creating meaningful learning experiences, influencing behaviour change, and helping people thrive in their roles, we d love to hear from you. About the Role As our Learning Solutions Lead, you ll take ownership of designing and delivering impactful soft skills programmes that make a real difference. From communication and resilience to customer conversations and accountability, your work will help shape how our colleagues engage with customers and each other. You ll be a visible, trusted partner across the business working closely with teams on the ground, coaching in real-time, and continuously evolving solutions to meet organisational needs. What You ll Be Doing Lead the design, delivery and embedding of engaging soft skills and customer service learning programmes Deliver high-quality, practical training sessions (both face-to-face and virtual) Act as a hands-on learning partner coaching colleagues in the flow of work and building capability in real ..... full job details .....