Learning Partner – Service Design, Business Analysis & Innovation

Educated Appointments are delighted to be supporting a fast-growing, mission-led training provider to appoint a Learning Partner with strong expertise in Service Design, Business Analysis, Innovation, Change or Transformation.

This is a fantastic opportunity for an experienced facilitator, practitioner or learning professional who wants to use their industry expertise to help others build practical, future-focused skills. You will be joining an ambitious organisation delivering high-impact Apprenticeships, Skills Bootcamps and professional learning programmes designed to help individuals and employers navigate change with confidence.

The organisation is known for creating exceptional learning experiences that are practical, engaging and rooted in real-world workplace challenges. Their programmes focus on areas such as innovation, AI, transformation, service design and change leadership, helping learners turn ideas into meaningful action and measurable impact.

The Role

As Learning Partner, you will play a key role in delivering engaging, high-quality learning across apprenticeship programmes, with a particular focus on applied learning, learner progress and workplace impact.

You will lead workshops, webinars, seminars and practical learning sessions, helping apprentices connect theory with the realities of their roles. Working closely with Tutors, Skills Coaches, Programme Managers and learner support teams, you will help create a joined-up, supportive and highly engaging learning experience.

This is a delivery-focused role, ideal for someone who enjoys facilitating discussion, bringing concepts to life, and supporting professionals to apply new skills in areas such as service improvement, business analysis, user-centred design, innovation and organisational change.

Key Responsibilities

You will deliver inspiring workshops, webinars and applied learning sessions across apprenticeship and related training programmes, adapting your approach to suit different learner groups, sectors and workplace contexts.

You will support apprentices to translate learning into practice, helping them apply tools and techniques such as problem solving, stakeholder engagement, journey mapping, service improvement, business case development, innovation methods and change approaches within their own organisations.

You will lead meaningful progress reviews, supporting apprentices to reflect on their development, evidence their progress and stay motivated throughout their programme.

You will also support learners as they prepare for end-point assessment, delivering mock assessment activities, confidence-building sessions and practical preparation that helps them understand expectations and demonstrate competence.

Alongside delivery, you will contribute to continuous improvement by sharing learner insights, supporting curriculum development and helping strengthen the overall quality and consistency of the apprenticeship experience.

About You

We are looking for someone who is confident, engaging and genuinely passionate about helping people learn.

You may come from a background in Service Design, Business Analysis, Innovation, Transformation, Change, Digital Improvement, Product, Operations or Learning and Development. What matters most is that you can bring real-world experience into the learning environment and help learners understand how to apply it in practice.

You will be an excellent facilitator, able to lead discussions, encourage reflection and create inclusive learning experiences for adult learners. You will be comfortable working with apprentices, employers and senior stakeholders, and will enjoy being part of a collaborative, multi-disciplinary delivery team.

Essential Criteria

The successful candidate will have:

• Significant professional experience in one or more of the following areas: Service Design, Business Analysis, Innovation, Leadership and Change, AI, Automation or Transformation
• A relevant qualification at Level 6 or above
• Experience facilitating workshops, training sessions or professional learning for adult learners
• Strong communication and stakeholder engagement skills
• The ability to connect learning to real workplace challenges and outcomes
• A learner-centred, adaptable and supportive approach

Desirable Criteria

It would be advantageous to have:

• Experience working with apprenticeships or work-based learning programmes
• A recognised teaching or training qualification, such as AET or CET
• Familiarity with digital learning tools and virtual delivery platforms
• Experience supporting learners towards assessment, accreditation or professional competence

Why Join?

This is an exciting time to join a growing provider with a clear mission, strong values and an ambitious roadmap for apprenticeships and future-focused learning.

You will be part of a supportive, innovative organisation that believes learning should be practical, transformative and accessible. The role offers the chance to make a genuine difference to learners and employers, helping professionals build confidence, develop capability and create positive change in their organisations.

For someone who enjoys facilitation, collaboration and applied learning, this is a brilliant opportunity to shape high-quality learner experiences and contribute to programmes with real-world impact.