Learning and Development Manager

Role: Learning and Development Manager Location: Wythenshawe Hours: 40 per week Mon-Fri Salary: Up to 44,000 DOE + benefitsThis is an exciting opportunity for an experienced contact centre Learning and Development Manager to join a contact centre client based in Wythenshawe. This role is fully office based. Do you have a passion for training? Have you experience within LandD for contact centres? The duties of the Learning and Development Manager:Lead team development initiatives, including the creation of the academy of progression across the employee life cycle.Own content for the team knowledge hub.Design and deliver LandD programmes for the team including query resolution and compliance training to maintain high operational standards.Use our digital QA systems to evolve and monitor team performance, conducing audits on processes and assessments of compliance, and execution of our triage processes.Ensure regulatory compliance across the team.Collaborate on cross functional projects.Conduct Skills Audits.Work in close partnership with our teams, knowledge and training teams to ensure alignment and shared best practice.Familiarity with regulatory affairs (OFGEM/SEC/QA) is highly desirable.Please follow the link to apply for this contact centre Learning and Development Manager role based in Wythenshawe.DisclaimerCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA ..... full job details .....