https://jobs.co.uk/job/lead-service-manager-itil-lorien--aabfb667-af00-4c30-bb51-5b5e81ae69d4 RSS feed for Lead Service Manager (ITIL) at Lorien. en-gb Thu, 18 Jun 2026 14:39:05 GMT https://jobs.co.uk/job/lead-service-manager-itil-lorien--aabfb667-af00-4c30-bb51-5b5e81ae69d4 https://jobs.co.uk/job/lead-service-manager-itil-lorien--aabfb667-af00-4c30-bb51-5b5e81ae69d4 Thu, 18 Jun 2026 11:52:07 GMT Location: Coventry | Salary: 10000-500000 Annual | Type: Permanent | Lead Service Manager (ITIL)65,000 - 90,000 + Car Allowance + Bonus (up to 20%) + PensionHybrid Working (2 days office / 3 days home) - Coventry or Manchester Our client, a well-established UK organisation operating in a complex, regulated environment, is investing significantly in its IT Service Management function following a major restructure. As part of this, they''re looking for a Lead Service Manager to take end-to-end ownership of IT service quality for a key business directive - covering internal technology teams and a portfolio of third-party vendors and partners.This is a genuinely business-facing role. You''ll be the trusted point of contact between business stakeholders and IT, holding vendors to account on performance, driving service improvement (reactive and proactive), and ensuring commercial commitments - contracts, renewals, SLAs - land on time and deliver value.What you''ll be doing- Owning service quality end-to-end across internal teams and outsourced/third-party vendors, including services where you''re managing through SLAs and contractual levers rather than direct oversight- Holding vendors accountable for performance, running corrective action plans where ne... Permanent