Lead Service Desk Engineer

Lead Service Desk Engineer - Altrincham£40,000 + Benefits About the RoleWe''re looking for an experienced IT support professional who enjoys balancing hands-on technical work with team leadership. As Lead Service Desk Engineer, you''ll oversee daily service desk operations while providing guidance and support to a small team of engineers.This position offers the chance to drive service improvements, maintain excellent support standards, and play a key role in delivering a reliable technology service across the business.The PositionWorking at the heart of the IT support function, you''ll be responsible for ensuring incidents and requests are managed efficiently, service levels are consistently achieved, and users receive a high-quality support experience.Alongside operational responsibilities, you''ll contribute to infrastructure projects, support colleagues across multiple locations, and help improve processes as the IT function continues to evolve.We''re looking for someone who combines strong technical expertise with a cooperative leadership style and a passion for delivering outstanding customer service.Key ResponsibilitiesLead, support and develop a team of Service Desk Engineers.Oversee the allocation and prioritisation of support tickets, ensuring agreed service levels are met.Deliver both on-site and remote IT support to users across the business.Act as a senior escalation point for complex technical and infrastructure-related issues.Manage user onboarding and ..... full job details .....