Lead Customer Success - PropTech

Lead Customer Success Manager(Up to £75,000)The CompanyMy client is an innovative AI SaaS business operating within the PropTech sector.Its platform helps property managers, letting agents and residential operators automate many of the operational tasks that traditionally consume significant amounts of time, including customer communications, maintenance coordination, compliance workflows and day-to-day property management.Following a successful launch with a number of pilot customers, the business is entering an exciting growth phase and is looking for its first senior Customer Success hire to build and scale the function.Working closely with the founders and senior leadership team, you''ll have the opportunity to shape how Customer Success operates as the company grows, while helping deliver an AI platform that is transforming property operations.The RoleReporting directly into the founders, this is a highly visible role sitting at the intersection of Customer Success, Product, Operations and AI.You will take ownership of the entire customer lifecycle, from onboarding and implementation through to adoption, retention and expansion. A key part of the role will be converting pilot customers into long-term paying clients, whilst building scalable Customer Success processes that allow the business to grow efficiently.This is not a traditional relationship management role. The successful candidate will be technically minded, comfortable working with AI tools and automation, and ..... full job details .....