Lead Customer Success Manager

Overview

Sylvera provides trusted ratings, tools and data for carbon credits and CDR. Our mission is to incentivize investment in real climate action. Purchasing carbon credits and CDR through the carbon markets is one of the most established and scalable ways to channel finance to effective climate solutions and work toward societal net zero. Sylvera’s trusted ratings, tools and data independently validate the impact of carbon projects that capture, remove, or avoid emissions, whether they are up and running or in development. Our data and software allow users to optimise both the climate and economic performance of projects and to understand the past and future of the market. With Sylvera, businesses, governments and developers can confidently invest in, benchmark, deliver, and report real climate impact.Our team is made up of leading minds in climate change from scientists to policy, finance, and carbon market experts. We partner with scientific organizations, universities, governments, and think tanks to develop and implement robust project assessment methodologies, leveraging the latest technology. We also collaborate with actors and institutions across the market to improve data quality, standardisation and accessibility. Founded in 2020, Sylvera has 130+ employees globally with offices in London, New York, and Singapore. We have raised over $96 million from investors including Fidelity, Balderton Capital, Index Ventures, and Insight Partners.What will I be doing?

We’re looking for a mission-driven, seasoned Customer Success Manager to fully own our book of business for the EMEA region, including enterprise customers. This is an individual contributor role that requires a high level of mental agility, and the ability to independently own key commercial relationships. You will be responsible for customer retention and commercial outcomes.Specific responsibilities

Work with the commercial team to build trusted, long-term ties with key accounts from day 1.Own and maintain relationships with assigned accounts, guiding onboarding, engagement and renewal conversations.Act as a product ambassador, overseeing adoption and regular usage of Sylvera’s evolving products and services in large Enterprise customers.Advise customers on our product suite, expanding footprint by promoting new products and services to large Enterprise customers.Track and deliver value and renew product and services revenue on healthy commercial terms.We’re looking for someone who:

Has a minimum of 5 years experience in EMEA, working with large Enterprises in a commercial role that includes value-based, direct customer engagementCares deeply about the climate and ecosystems of the earthIs fully fluent in English. Additional European language skills are a plusIs a self-starter who enjoys learning and thrives in evolving environments, ideally with early-stage startup experienceHas the ability to partner with stakeholders at the Senior Director/VP level with occasional exposure to senior executivesThe experience may have been gained in: Consulting / Advisory, Customer Success, or Account ManagementIs open to occasional business travel in the regionA proven track record of expanding existing accounts or winning Enterprise-scale accountsWe’d like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn’t exactly match this job description.Benefits

Equity in a rapidly growing startupPrivate Health Insurance and Life AssuranceUnlimited annual leaveEnhanced parental leaveAccess to Mental Health supportOffice bar tab once a monthWeekly drinks in the officeCatered lunch once a month in officeMonthly Deliveroo/equivalent allowanceLocation

London, Old Street. We foster hybrid working and require you to physically attend all 1-2-1, retros and divisional meetings in person.Our Values

Own it:

We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures.Stay curious:

We keep our focus on the long-term, even if that means short-term challenges.Do what’s right - even when it’s hard:

We take a growth mindset to our work, our customers, our market and the opportunities ahead of us.Collaborate and challenge with empathy:

Our teams deliver through active collaboration. We invest in each others’ success and make the company stronger in the long-run.Empower Customers:

Make extraordinary efforts to exceed our customer expectations. If we’re serving our customers to the fullest, we can help direct more investment into real climate impact.What if you’re a partial fit?

We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn’t exactly match this job description.Equal employment opportunity

Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability ..... full job details .....