Lead Customer Success Architect

Overview

We’re seeking a Lead Customer Success Architect to join our Customer Success Architecture team within the Customer Success Strategy and Excellence organization. Our Customer Success Architecture team is the bridge between our Solution Teams and Customer Success Organization, orchestrating the work between both. This is a highly influential, visible, and strategic role. We are looking for someone who is passionate about technology, enjoys collaborating across a diverse set of players, and is skilled at translating technical concepts into visually clear guidelines.Responsibilities

Serve as customer ambassadors on each Solution Leadership Team, championing the objectives of the Customer Success organizationDevelop and own outcomes-based, prescriptive Success Paths, blueprinting how our customer-facing teams can guide our customers to outcomesAdvise in the use of Success Paths within critical delivery vehicles, such as CSM Success Plans, Customer Portal, etc.Work with Customer Success and Solution leaders to set CS goals, aligned with organizational strategies and corporate objectivesMonitor KPIs, flagging trends, and working with the Business Intelligence team to analyze root causes; then mobilizing targeted actions to mitigate and accelerateCollaborate with Product Management, CS Management, Support, Renewals, and Services teams to align roadmap priorities, resolve escalations, and improve customer outcomesSupport strategic initiatives by building structured customer programs that fuel product innovation, deepen customer advocacy, accelerate adoption, and reduce customer churnDrive customer engagement programs such as customer-facing webinars (Office Hours), and strategic customer meetingsRepresent Customer Success in cross-functional initiatives and performance reporting, including C-level presentations and corporate programsQualifications

Bachelor''s degree in a relevant fieldBackground in Cybersecurity technologiesExperience in pre-Sales, Customer Success, Services, or Support rolesStrong analytical skills and ability to interpret customer dataExcellent relationship-building and cross-functional collaboration skillsComfort with presenting to executive leaders, and engaging with top-tier customersAbility to work independently while contributing to a collaborative team environmentStrong Project Management skillsAdditional Information

We are proud to foster a diverse and inclusive workplace, where every individual''s unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability.CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your ..... full job details .....