Lead Customer Service Officer

The Lead Customer Service Officer will manage customer interactions and ensure smooth operations within the customer service department of a growing organisation within the Agricultural sector, based South of Cambridge.Client DetailsThis organisation operates within the Agricultural sector and prides itself on delivering quality products and exceptional service. It is a medium-sized, international company with a strong focus on operational efficiency and customer satisfaction. Due to an internal promotion, they are currently looking for a Lead Customer Service Officer based in Cambridge, to take full ownership of the customer journey. You''ll play a vital role in ensuring a smooth and efficient order-to-delivery process for our B2B customers, ranging of smaller accounts to large, well known high street retailers. You''ll be the first point of contact for order-related queries, and work closely with our warehouse and logistics teams to ensure timely and accurate deliveries. DescriptionOversee daily operations within the customer service department to ensure efficiency and effectiveness.Act as the primary point of contact for escalated customer inquiries and complaints, resolving them promptly.Monitor and analyse customer service metrics to identify areas for improvement.Process customer orders from receipt through to delivery, ensuring accuracy and timeliness.Act as the first point of contact for customer queries, providing professional and prompt support.Liaise daily with ..... full job details .....