Lead Customer Quality Assurance Engineer

Lead Customer Quality Assurance Engineer 12 monthsPitstone, Hertfordshire 50.00 - 55.00 per hour inside IR35The Lead Customer Quality Assurance Engineer is a specialised role created to function as a link between the customers, to ensure engineering design and production standards meet customer, safety, and regulatory (EASA, CAA) standards focusing on risk mitigation and process compliance.The Lead engineer is a senior role responsible for implementation and oversight of the customer support program bridging the gap between 21G production organisation and the consumer overseeing complaints, investigation requests and continuous improvement in accordance with airworthiness requirements.You will be the business specialist, familiar with the customers contract requirements leading program teams to contract expectations fulfilment by following established business processes. Lead CQAE will develop KPIs and agree with stakeholders internally and with the customers. KPI will be used to identify improvement projects to deliver more effective contract fulfilment.You will represent customer interests on site when supporting programs and production. Lead CQAE will champion defect prevention, root cause analysis and continuous improvement using APQP tools as PPAP, FMEA, MSA and SPC.Principal accountabilities Strategy definition and KPI reporting for all the customers Site champion, facilitating and supporting root cause corrective actions (RCCA), failure reporting and corrective ..... full job details .....