Negotiable
Lead Contract Support
A customer and team facing role to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Provide a comprehensive and flexible administration service to the Contact Manager/AGM. This role is based on the Platform team and would involve managing several contracts and varying client accounts.
What You''ll Do
- Contract Support Subject Matter Expert. Familiar with daily operations and the specific scope of contracts e.g. which services are covered and which are chargeable, contract renewal dates etc.
- Prepare and issue predefined reports, which form part of the contract and customer''s requirements both operational and financial
- Facilitate trainings across UK and Ireland Enterprise Contract Support teams
- Day 1 Transition Assistance for new contracts. This includes training new contract support and Day 1 MA PO set up. Be the point of contact for FM, EW, PJM work streams before finance teams onboard.
- RCT Subject Matter Expert
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations - this includes Project Tiger enhancement and Testing. Providing support for existing enhancements and propose changes to improve ways of working for contract support responsibilities. A full Champions Channel is in place to facilitate any upcoming GPS improvements.
- Regularly review and process supplier invoices.
- Raise sales invoices (complete billing) in line with company deadlines at the correct margin.
- Create accurate Extra Work, Projects & Maintenance POs in a timely manner
- Assist with month end financial reporting and ensure deadlines are met.
What You''ll Need
- Clear understanding of Coupa, PeopleSoft, Power BI and other tools.
- Understanding of RCT process for Ireland transactions
- Communicate effectively and build/maintain relationships at all levels with internal and external customers
- Keen to share knowledge/ train others
Why CBRE
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world''s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed).
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.