Lead Administrator

52343 26-28kLead AdministratorManchester We''re looking for an experienced Lead Administrator to join a growing Occupational Health team in Manchester. This is a great opportunity for someone with strong administration and customer service experience who enjoys taking ownership, supporting a team and ensuring a consistently high standard of service. Working closely with the Occupational Health Manager, you''ll help oversee the day-to-day running of the administrative function, making sure client SLAs and KPIs are achieved while supporting the wider team with quality, performance and service delivery. What you''ll be doing:Supporting and guiding a team of Occupational Health AdministratorsMonitoring individual and team KPIs and ensuring SLAs are consistently achievedHolding regular catch-ups, 1-1s and performance reviews with team membersCarrying out quality assessments and providing constructive feedbackWorking closely with the Occupational Health Manager to identify areas for improvementSupporting with client queries, complaints and service issuesLiaising with employers, employees and Occupational Health practitioners to ensure a smooth and efficient service What we''re looking forYou''ll ideally have a strong background in administration, customer service or service delivery, with experience taking on additional responsibility within a team. Previous healthcare experience would be beneficial, but strong transferable experience is also valuable.You''ll be organised, ..... full job details .....