Lead Account Manager

We have an opportunity for a Lead Account Manager to join the team at Cooneen Defence, Fivemiletown on a permanent basis. The successful person will manage existing contracts to achieve annual sales and gross margin targets, meet KPIs and SLAs, deliver excellent customer service and satisfaction, and ensure successful contract retention. Responsibilities Manage existing Cooneen Defence contracts and deliver on annual sales and gross margin targets. Ensure all contracts meet contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Plan and monitor the critical path from order to delivery, ensuring production stays on schedule. Maintain regular contact with customers to review account activity such as order status updates, order forecasts, change to product requirements etc. Resolve customer complaints and escalations promptly, putting corrective actions in place where needed. Lead contract review meetings with customers and manage contract extensions and re-tenders. Lead early tender preparation meetings to ensure a strategic approach to current products, potential tender requirements, and pricing development. Prepare and manage the overhead budget for your business area. Manage and support the Account Coordinator. Provide leadership and direction to your team (account co-ordinator) to include assigning and regularly reviewing KPI s and objectives, Role Cards and Training Plans. Ensure your team receives regular and relevant feedback on their ..... full job details .....