Later Living Admin

At MSV Housing we re committed to making sure our customers have good quality safe homes and our Later Living Administrator are key to making this happen. The role supports the effective delivery of the Later Living service, ensuring high levels of efficiency and customer satisfaction. You will provide high?quality administrative support, acting as a key point of contact for customers and colleagues while supporting enquiries across Later Living schemes. Responsibilities include administration relating to rents, tenancy allocations, regulatory requirements, invoicing, and general service support. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Later Living Admin s do; Work across multiple workstreams to support service delivery, business continuity, and a positive customer experience. Support the Later Living rent service, including income maximisation, UC and HB checks, refunds, Direct Debits, and customer enquiries. Provide tenancy and voids administration, maintaining accurate records, supporting tenancy setup, and managing empty homes processes. Support colleagues with regulatory data, purchasing processes, staff onboarding, and handling customer complaints in line with the MSV Way. Ensure accurate customer information across systems and provide flexible support, including reception cover and scheme visits where required. What we are looking for; NVQ 2 in Administration or ..... full job details .....