https://jobs.co.uk/job/late-stage-collections-agent-aimee-willow-connex--b773162f-c1e4-40ae-9a84-bbd9214a9c85 RSS feed for Late stage collections agent at Aimee Willow Connex. en-gb Mon, 29 Jun 2026 03:30:01 GMT https://jobs.co.uk/job/late-stage-collections-agent-aimee-willow-connex--b773162f-c1e4-40ae-9a84-bbd9214a9c85 https://jobs.co.uk/job/late-stage-collections-agent-aimee-willow-connex--b773162f-c1e4-40ae-9a84-bbd9214a9c85 Sat, 27 Jun 2026 11:52:02 GMT Location: London | Salary: 35000.00-35000.00 Annual | Type: Permanent | About Us We are a leading business lender specialising in providing financial solutions to businesses across various industries. As part of our commitment to maintaining a strong and secure lending portfolio, we are seeking an experienced Late stage Collections agent. This role offers a unique opportunity to work with a dynamic and forward-thinking team focused on resolving debt-related matters and supporting the continued success of our lending operations.Key ResponsibilitiesAccount Management- Handle a portfolio of late-stage delinquent accounts (typically 60+ days past due).- Prioritize accounts based on risk, balance size, and likelihood of recovery.- Determine appropriate strategies (payment plan, settlement, escalation, or legal referral)Customer Engagement- Initiate and manage inbound and outbound communications with customers via phone, email, and SMS.- Use effective negotiation and communication techniques to understand customer financial situations. Strong customer service skills are important given a number of the debtors you will be handling will be vulnerable and in financial difficulties- Handle vulnerable customer effectively as per our internal policies- Handle comp... Permanent