Language and Learning Officer

The Language and Learning Officer will provide support and guidance to volunteers and learners, and work with the Project Manager to plan and organize enrolment days, enrichment activities and tailored support to learners. We believe this will be an exciting role helping people who are re- building their lives to learn a new language, meet new people, and feel part of a community. The Language and Learning officer will work within and alongside the wider Language and Learning team with the primary purpose of providing an exemplary level of support to ESOL learners and volunteers. The role may also involve supporting activities and workshops delivered by the rest of the team. The role has three key strands: Volunteers'' coordination and support: working with the Project Manager, you will be supporting volunteers in their roles and ensuring the smooth running of systems and communications, leading to clients'' and volunteers'' satisfaction. Daily administrative tasks using our CRM system and other platforms to track the support provided, plan enrolments, ensure consistency of information, and notify the Project Manager of any safeguarding concerns. Direct support to English language learners, including session planning and occasional delivery, ad-hoc casework support, and collaboration with other organizations to provide a rich curriculum that meets the needs and desire of our learners. Reports to: Language and Learning Service Manager Hours: 16h per week Location: Newcastle ..... full job details .....