Land Rover Customer Service Manager

Customer Service Manager At Land Rover Knutsford, we believe that great customer experiences do not happen by accident. They happen when passionate people, great leadership and high standards come together. We are an award-winning business with a proven track record of delivering an upper-quartile customer experience, and we are looking for an ambitious, energetic and customer-focused Customer Service Manager to help us continue raising the bar. Reporting directly to the Service Manager, you will take ownership of our front-of-house operation and Service Advisor team, while playing a key role in driving the financial performance of the department. This is an opportunity to join a high-performing team and make a real impact developing people, driving performance and ensuring every customer receives an experience that reflects the standards of a modern luxury brand. What you will be doing Lead, coach and inspire our Service Advisors, creating a high-performing and engaged team. Take ownership of the front-of-house operation, ensuring a seamless and exceptional customer journey. Work closely with the Service Manager to drive the financial performance and profitability of the department. Protect and build on our upper-quartile customer satisfaction performance. Champion a first-time-right culture and maintain the high standards that have helped make us an award-winning business. Develop your team through coaching, feedback and recognition, helping individuals reach their full ..... full job details .....