Land Operations Executive

Are you passionate about travel and delivering exceptional customer service? Do you thrive on helping customers and creating memorable experiences? We have an exciting opportunity for an experienced travel professional to join a leading online Tour Operator based in Chester as a Land Operations Executive. In this customer-focused role, you ll use your excellent communication skills and natural ability to build strong relationships to support customers with their in-resort queries. You ll be at the heart of ensuring every customer receives a personal, high-quality service helping to turn great holidays into lasting customer relationships and encourage valuable repeat business. This is a full-time opportunity offering a generous salary of up to £27,000, alongside a fantastic benefits package including discounted personal holidays, company pension, on-site parking and much more! Hours of work are on a rota basis Mon - Sat 9am - 5.30pm and Sun 10 - 6pm (approx. one weekend in four) If you re passionate about delivering exceptional customer service and enjoy working in a fast-paced, rewarding environment where your hard work and commitment are recognised, we''d love to hear from you! Role of Land Operations Executive: Manage and resolve customer queries, primarily land queries Action daily booking queues Chase relevant suppliers for documentation/confirmation Check and update documentation for specialist bookings Effectively manage and resolve escalated issues Crisis situations ..... full job details .....