https://jobs.co.uk/job/l3-voice-operations-engineer-glasgow-9-month-contract-outside-ir35-ben-turner--b09564ee-2117-41a2-b85e-d6444c489511 RSS feed for L3 VOICE OPERATIONS ENGINEER - GLASGOW - 9 MONTH CONTRACT (OUTSIDE IR35) at Ben Turner. en-gb Thu, 23 Jul 2026 20:34:09 GMT https://jobs.co.uk/job/l3-voice-operations-engineer-glasgow-9-month-contract-outside-ir35-ben-turner--b09564ee-2117-41a2-b85e-d6444c489511 https://jobs.co.uk/job/l3-voice-operations-engineer-glasgow-9-month-contract-outside-ir35-ben-turner--b09564ee-2117-41a2-b85e-d6444c489511 Thu, 23 Jul 2026 11:52:47 GMT Location: Glasgow | Salary: 10000-500000 Daily | Type: Contract | L3 VOICE OPERATIONS ENGINEER - GLASGOW - 9 MONTH CONTRACT (OUTSIDE IR35) Overview The successful consultant shall provide the client with the services in connection with Voice operations projects and day 2 support. Supporting end users and Back End infrastructure from endpoints through to carrier integration. Description of Services and Deliverables: L3 Voice Operations Engineer responsible for supporting global voice infrastructure. Level 3 troubleshooting, analysis, and remediation. Collaborate with global operations and engineering teams to support end user and Back Office infrastructure. Facilitate regular project work, life cycle management, regular system maintenance and upgrades. Requirements: Familiarity with ITIL framework, including Incident, problem, and change management. Demonstrable expertise in Cisco Unified Call Manager (CUCM) 12.x and beyond including IP-endpoints, Cisco Jabber, and Jabber Mobile. Extensive knowledge of voice, packetized voice and related protocols (SIP, MGCP, ISDN), session management and call routing Avaya System Manager and Session Manager 5 years of experience in working with enterprise base voice and data Cisco CCNP Collaboration level know... Contract