L3 Voice Operations Engineer

Position: L3 Voice Operations Engineer Location: Glasgow (Hybrid) 12 months contract position L3 Voice Operations Engineer responsible for supporting global voice infrastructure. Level 3 troubleshooting, analysis, and remediation. Collaborate with global operations and engineering teams to support end user and back-office infrastructure. Facilitate regular project work, life cycle management, regular system maintenance and upgrades. Will be required to work weekends. Requirements: Familiarity with ITIL framework, including Incident, problem, and change management. Demonstrable expertise in Cisco Unified Call Manager (CUCM) 12.x and beyond including IP-endpoints, Cisco Jabber, and Jabber Mobile. Extensive knowledge of voice, packetized voice and related protocols (SIP, MGCP, ISDN), session management and call routing Avaya System Manager and Session Manager 5 years of experience in working with enterprise base voice and data Cisco CCNP Collaboration level knowledge (certification is not a must) Communicate with business units during projects and incidents. Operational acceptance of new deployments and creating technical documentation for as built environment. Tracking work activity in Service Now ticketing system. Skills Desired: CUCM Cisco UCCX IPC, Private Wires IPC Unigy Trading System, NICE Voice Recording ..... full job details .....