https://jobs.co.uk/job/l3-software-supportapplication-support-consultant-hirexa-solutions-uk--2e7571f5-913c-4415-adba-b3953b816050 RSS feed for L3 Software Support/Application Support Consultant at Hirexa Solutions UK. en-gb Mon, 27 Apr 2026 12:28:00 GMT https://jobs.co.uk/job/l3-software-supportapplication-support-consultant-hirexa-solutions-uk--2e7571f5-913c-4415-adba-b3953b816050 https://jobs.co.uk/job/l3-software-supportapplication-support-consultant-hirexa-solutions-uk--2e7571f5-913c-4415-adba-b3953b816050 Wed, 22 Apr 2026 11:52:32 GMT Location: London | Salary: 60000.00-60000.00 Annual | Type: Contract | We''re looking for a hands-on L3 Support Engineer who will act as the escalation point for critical production issues across trading and risk systems. The role focuses on deep incident diagnosis, partnering with engineering for fixes and reliability improvements, and building the tooling, runbooks, and documentation that enable L1/L2 teams to resolve issues faster.Key ResponsibilitiesOwn L3 escalations end-to-end: triage, root cause analysis, remediation, and post-incident follow-up with engineering and stakeholders.Partner with product and engineering to improve reliability, operability, and supportability of applications, including logging, metrics, and alert quality.Develop scripts, runbooks, diagnostics, and quality-of-life tools that streamline investigations and reduce meantime to resolution.Create and maintain clear documentation for L1/L2 teams; deliver enablement sessions as needed.Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues.Participate in a limited weekend/on-call rotation (approximately 4-6 weekends per year) with compensating time-off per policy.Minimum qualifications:Bachelor''s degree (or equivalen... Contract