L2 Support Engineer (Windows/MacOS)

PE Firm - L2 Support Engineer (Mac and Windows) - Contract (ongoing) - Immediate Start Client A leading European private equity firm specialising in software and technology-enabled businesses. The firm invests in high-growth companies across enterprise software, fintech, legal technology and cybersecurity. The Role The Level 2 Support Engineer will join our clients London-based transatlantic service desk, supporting its mixed Windows and macOS environment. The position will act as the escalation point between first-line support, senior systems engineers and an external Mac support partner. The role is heavily weighted towards macOS and requires practical Jamf experience. Responsibilities + Requirements Resolve L2 escalations across macOS, Windows and Microsoft 365, owning incidents through to resolution or appropriate escalation Administer the Mac estate through Jamf Pro, including policies, configuration profiles, application deployment and device compliance Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Intune and Azure AD/Entra ID Troubleshoot hardware, software, access and connectivity issues across both operating systems Candidates should bring 3+ years'' enterprise IT support experience, strong macOS knowledge, hands-on Jamf expertise and working knowledge of Windows and Microsoft 365. Networking fundamentals covering TCP/IP, DNS, DHCP and VPN are required. Financial-services experience and Jamf or Microsoft certs are ..... full job details .....