https://jobs.co.uk/job/l2-support-analyst-mim-gcs--5fc7a5b3-9f8e-40bc-9398-6b5b9413e772 RSS feed for L2 Support Analyst - MIM at GCS. en-gb Sat, 20 Jun 2026 16:29:01 GMT https://jobs.co.uk/job/l2-support-analyst-mim-gcs--5fc7a5b3-9f8e-40bc-9398-6b5b9413e772 https://jobs.co.uk/job/l2-support-analyst-mim-gcs--5fc7a5b3-9f8e-40bc-9398-6b5b9413e772 Fri, 19 Jun 2026 11:51:53 GMT Location: City | Salary: 450.00-450.00 Daily | Type: Contract | Role DescriptionTechnical Analyst RoleProvide Level 2 (L2) operational support for existing Identity and Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You''ll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes.Key Accountabilities:Own L2 support for MIM Sync and MIM Service in production and non-production environments.Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs.Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions.Perform operational activities:User/account provisioning exceptions (joiner/mover/leaver fallouts)Access request workflow fallouts and queue managementCertificate/credential-related issues (where applicable)Use SQL Server to investigate data issues (queries, stored procedures, reconciliation, reporting extracts).Support and maintain .NET-based components (e.g., rules extensions, services, scheduled tasks) by reviewing logs/config and coordinating code fixes with L3.Execute approv... Contract