L2 Support Analyst - MIM

Role DescriptionTechnical Analyst RoleProvide Level 2 (L2) operational support for existing Identity and Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You''ll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes.Key Accountabilities:Own L2 support for MIM Sync and MIM Service in production and non-production environments.Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs.Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions.Perform operational activities:User/account provisioning exceptions (joiner/mover/leaver fallouts)Access request workflow fallouts and queue managementCertificate/credential-related issues (where applicable)Use SQL Server to investigate data issues (queries, stored procedures, reconciliation, reporting extracts).Support and maintain .NET-based components (e.g., rules extensions, services, scheduled tasks) by reviewing logs/config and coordinating code fixes with L3.Execute approved changes (configuration updates, run profile changes, connection updates) following change control.Produce and maintain runbooks, known error database (KEDB) articles, and operational documentation.Drive problem management: trend recurring incidents, perform root-cause analysis with L3, and track ..... full job details .....