L2 Engineer - DBS Cleared

2nd Line Support Engineer - DBS REQUIRED3 months, extension possibleDulwich, on-site 160 per day, Inside IR35 Tasks detailed below, start date is as early as next week. Must be DBS Cleared. Your Responsibilities Resolve onsite IT incidents and service requests Own tickets end-to-end (or escalate appropriately) Work to SLAs, prioritising effectively Create clear documentation and knowledge articles where missing Support classroom technology (AV, projectors, interactive boards) Ensure classrooms are "lesson-ready" daily Support staff devices and shared/student devices Understand safeguarding, filtering, and usage concerns a benefit Act as the "face of IT" - build strong relationships with staff and leadership Be visible, approachable, and responsive - not reactive only; be a team player to support other colleagues in IT where you can Demonstrate ownership, initiative, and accountability ..... full job details .....