L1 Service Desk Analyst

Job title: L1 Service Desk AnalystLocation: LivingstonSalary: £25,000 p/aBenefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more.Passionate about technology and helping people? Join XMA as an L1 Service Desk Analyst in Livingston, where you''ll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finishAt XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we''ve helped organisations across the UK unlock the power of technology. Today, we''re one of the UK''s leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join XMA, you''ll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact.Together, we turn ambition into achievement.What you''ll be doing:Acting as the first point of contact for technical incidents and service requestsLogging, managing and resolving support tickets in line with agreed SLAsTaking ownership of tickets and providing regular updates to ..... full job details .....