L1 Service Desk Analyst

Job title: L1 Service Desk Analyst Location: Livingston Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Passionate about technology and helping people? As an L1 Service Desk Analyst in Livingston, where you''ll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish/ At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more through technology while creating a workplace where people can grow, belong and do their best work. If you''re looking for a role where your contribution matters, we''d love to hear from you. Exceptional service is at the heart of our customer experience. Join a team dedicated to solving problems, delivering outcomes and building trusted customer relationships. Whether you''re providing technical expertise, service management or operational support, you''ll play an important role in helping our customers succeed. Together, we turn ambition into achievement. What you''ll be doing: Acting as the first point of contact for technical incidents and service requests Logging, managing and resolving support tickets in line with agreed SLAs Taking ownership of tickets and providing regular updates to customers Troubleshooting hardware, software and end-user issues ..... full job details .....