Korean speaking Global IT Service Desk Coordinator

K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007.Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator.The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations• Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices• Own tickets end-to-end, from initial logging through to resolution or appropriate escalation• Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system(2) Escalation and Coordination• Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors• Work closely with ..... full job details .....