Knowledge Manager

Overview

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we are at a pivotal point on our journey to realise that aspiration.We’re looking for a proactive and detail-driven

Knowledge Manager

to shape the success of our bids and proposals across the Local Government and Health sectors. In this role, you’ll lead the creation, curation, and optimisation of high-quality, reusable content that empowers our bid teams to win with confidence.What you will do to be successful in this role

Key responsibilities:Manage and maintain a central bid content library , including case studies, responses, policies, and technical documentationCapture and reuse knowledge

by conducting post-bid reviews and refining insights into bid-ready contentEnsure governance and compliance , aligning all content with public sector standards and maintaining version control and audit trailsEnable collaboration across teams , training users on the knowledge base and ensuring content reflects current capabilities and outcomesOversee tooling and automation , managing platforms like SharePoint and exploring AI-driven content suggestionsIntegrate knowledge assets into CRM and bid systems , streamlining access and improving proposal efficiencyExperience in knowledge management within a bid/proposal environment, ideally in SaaS or public sector tech.Strong understanding of UK local government and healthcare procurement processes and frameworks.Exceptional writing, editing, and content structuring skills.Experience of with bid management tools and content governance practices.Ability to work cross-functionally and manage and influence multiple stakeholdersWe Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don’t necessarily meet every single point on the list above, please still get in touch. We’d love to have a chat and see if you could be a great fit.Why You\''ll Love Working with Us

As a company, we are passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.Time Off and Work-Life Balance25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra daysDays of Difference – Up to 3 extra days off for volunteeringFinancial Well-being and SecurityPension Contributions – 5% employer match to support your futureIncome Protection – Up to 75% salary cover for long-term illnessLife Assurance – 4x salary tax-free lump sumCritical Illness Cover – £25,000 lump sum (extendable to dependents)Health and PerksPrivate Medical Insurance – Fast access to private healthcareHealth Cash Plan – Claim back physio, therapies and moreDental Insurance – Cover for routine and emergency careAffinity Groups – Join employee-led communitiesBounty Bonus – Refer a friend and get rewardedAt Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support ..... full job details .....