Key Accounts Administrator

Key Accounts AdministratorFull time, permanent Chandlers FordWe are working with an established leader in the Fire and Security industry who continue to grow rapidly, providing fantastic progressive opportunities to their employees. Due to their increasing client base, they are looking for a motivated individual to join their team as a Key Accounts Administrator in Chandlers Ford Responsibilities of the Key Account Administrator: To provide support on and to liaise between the customer and internal teams to ensure any KPIs or Service Level Agreements are met To ensure all accounts data is updated To complete daily, weekly and monthly tasks as assigned to you to support on large national customers. To answer the phone when the call volumes are exceeding normal levels or when assigned to overflow To upload documents to customer specific portals in line with their contract requirements as required To proactively identify ways to improve our processes to be as automatic as possible through good knowledge of NAV To maintain the information on the customer comments in NAV and on all intranet/SharePoint platforms. To have a good understanding of Fire Security Products to assist in the management of the account, your commerciality, and positive views the customer has about the business To have excellent liaison and communication to all customers and departments If you are interested, please apply as this role will go quickly! ..... full job details .....