Key Account Support Services Team Leader

About The RoleTeam Leader - Key Support ServicesLocation: Caerphilly Salary: £35,000-£37,000 + bonus Hours: Full-time, Permanent (Weekdays only)Are you a confident, energetic leader who thrives in a fast-paced commercial environment? Do you enjoy bringing people together, driving performance, and delivering exceptional customer experiences? If so, this could be the perfect next step for you.phs Group is looking for a Team Leader for Key Support Services to lead our Local Account Managers (LAMs) and Internal Account Executives (IAEs). This is a fantastic opportunity to shape how our field and office teams work together, ensuring customers receive the very best support.About the RoleAs Team Leader, you will coordinate field-based LAM activity, support new business generation through the IAE team, and work closely with Heads of Sector to ensure a seamless, joined-up approach across the Key Accounts function.You''ll be the driving force behind resource planning, performance management, and continuous improvement - ensuring our teams are aligned, efficient, and delivering outstanding service.Key ResponsibilitiesCoordinate LAM resource to support field surveys, ensuring efficient scheduling across key business hubs.Work with Heads of Sector and Account Managers to plan and deliver field support where needed.Align LAM and IAE activity to support new business opportunities.Allocate new business cases to the IAE team daily.Foster strong collaboration between field and office teams to ..... full job details .....