Key Account Support, beauty brand

£35,000 - £37,000, depending on experienceWatfordA scaling beauty brand, stocked in hundreds of global retailers, is looking for a proactive and highly organised Key Account Support to join their growing team. This is a pivotal role working closely with their key, national and online retailers, as well as their global distributors, ensuring flawless order management and operational efficiency.This role would suit someone who thrives in a dynamic, collaborative environment and is eager to take ownership of key processes. With direct responsibility for overseeing the lifecycle of orders for all retail accounts, you''ll manage and coordinate efforts to ensure products are delivered on time and in full.Key responsibilities will include:Managing the full order lifecycle for all retailer and distributor accounts, ensuring on time, in full delivery.Thoroughly understanding the unique needs of each customer and ensuring that these measures are all met.Sales order processing, from order placement through to fulfilment - liaising with internal teams and external warehouses to ensure accuracy and timeliness.Acting as the key contact for customer queries relating to product specs, samples, compliance documentation and delivery updates.Producing regular WIP reports for your accounts to monitor stock, flag issues early and support effective allocation.Working with the shipping team, keeping on top of all shipping dates, taking relevant action to update any retailers should there be delays. ..... full job details .....