Key Account Operator

Job description

Job Title: Ocean Freight Operator (with Customs Experience)
Location: Felixstowe
Job Type: Full-Time
Department: Operations
Reports to: Operations Manager / Ocean Freight Supervisor
Salary: 26 - 35K DOE + regular pay reviews and bonuses

Company Overview

We are a dynamic and growing freight forwarding company dedicated to providing reliable, efficient, and tailored logistics solutions to our clients worldwide. As part of our continued expansion, we are looking for an experienced Ocean Freight Operator with strong customs clearance knowledgeto join our operations team.

Role Overview

The Ocean Operator will be responsible for coordinating and managing ocean freight shipments from origin to destination, ensuring smooth and timely execution. The successful candidate will also handle or assist with import/export customs clearance procedures and ensure full compliance with relevant regulations.

Key Responsibilities

• Coordinate import and/or export ocean freight shipments, including full container load (FCL) and less-than-container load (LCL).
• Manage end-to-end shipment processes: booking, documentation, tracking, invoicing, and customer updates.
• Liaise with shipping lines, co-loaders, overseas agents, and other third-party providers.
• Prepare and check Bills of Lading, shipping instructions, and relevant documents.
• Submit and manage customs declarations (CHIEF/CDS) and ensure full compliance with HMRC and other government regulations.
• Work with customs brokers and in-house systems to process clearances in a timely manner.
• Resolve any operational or documentation issues promptly and professionally.
• Ensure all shipment data is accurately entered and maintained in internal systems.
• Provide excellent customer service by maintaining regular communication with clients and proactively managing expectations.
• Keep up to date with industry regulations, including BREXIT-related changes and new customs procedures.

Requirements

• 1+ years of experience in ocean freight operations within a freight forwarding environment.
• Proven knowledge and experience in UK customs procedures (import/export), including customs clearance systems such as CHIEF/CDS.
• Familiarity with incoterms, shipping documentation, and international trade compliance.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Proficient in Microsoft Office and freight forwarding software (e.g., Cargowise, ASM Sequoia, or similar).
• Team-oriented with a proactive, can-do attitude.

Desirable Qualifications

• Knowledge of bonded warehouse procedures and inventory linking.
• Experience with port systems (e.g., Destin8, CNS).
• Understanding of supply chain and logistics best practices.
• Relevant logistics/customs qualifications (e.g., BIFA training, CILT, or FIATA certification).

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and industry training.
• Supportive team environment with career progression opportunities.
• Exposure to a wide range of global freight forwarding operations.

Job Types: Full-time, Permanent

Pay: £22,880.00-£35,000.00 per year