Key Account Manager

About usLead high-performing teams. Transform the customer experience. Shape the future of our industry for a Stronger, Greener, Healthier Northwest England.At United Utilities, we''re on a mission to deliver outstanding service to millions and we need a strong, strategic leader to head up our Developer Services and Metering Contact Centre and Strategic Account Management function.You''ll take charge of driving operational excellence and create customer strategies that have a key impact on industry targets like D-MeX, BR-MeX, and C-MeX. You''ll build powerful partnerships with developers, councils, and industry bodies, champion the customer voice, and lead cultural and operational transformation and excellence with a commercial lens.We''re looking for a senior leader with proven experience leading a fast paced contact centre function alongside account management expertise, commercial acumen, and the ability to inspire teams while influencing at the highest levels.The roleWhat''s in it for you?A seat at the leadership table, the freedom to shape strategy, and the chance to make a real impact on both our customers and the communities we serve as well as our operational performance.A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidaysA competitive pension scheme with up to 14% employer contribution, 21% combined, and life coverUp to 20% performance-related bonus scheme, as ..... full job details .....