Key Account Manager

Key Account Manager Circa £45k base salary + up to 30% performance-based OTE + excellent benefits Permanent HybridWe''re looking for an experienced Key Account Manager to join our Commercial team and play a pivotal role in nurturing and growing long-term customer partnerships. In this role, you''ll work closely with some of our most strategic customers, deeply understanding their needs and ensuring they gain maximum value from working with Thatcham Research.You''ll act as a trusted partner, balancing strong relationship management with commercial ownership, and collaborating closely with internal teams to deliver meaningful outcomes for our customers and the business.As the Key Account Manager, you''ll:Build and maintain strong, trusted relationships with key customer stakeholders, including senior decision-makersDevelop and deliver strategic account plans aligned to customer objectives and organisational goalsIdentify and drive growth opportunities within existing accounts, including renewals, upsell and cross-sellAct as the primary point of contact for your accounts, managing escalations and ensuring excellent customer experienceLead commercial conversations including forecasting, pricing discussions, contract negotiations and renewalsOwn opportunities end-to-end, working closely with delivery, operations, product, finance and marketing teamsTrack and report on account performance, pipeline, KPIs and customer health metricsCapture all customer interactions, opportunities ..... full job details .....