Key Account Manager

The Company:A growing and well-respected Financial Services organisationWorks with a wide range of employers to support employees in improving their financial futuresA collaborative, supportive environment with a strong focus on service quality and continuous improvementThe Benefits:Competitive salary and benefits packageGenerous and uncapped bonusesImpressive City Centre OfficesFantastic company cultureClear opportunities for progression as the business continues to growThe Role:Act as the main contact for a large group of corporate clients in the public sector ensuring a high standard of ongoing supportMonitor account performance and use data to guide decisions and improvementsIdentify ways to increase service usage and add value within existing accountsOrganise and lead regular check-ins with clients to review progress and future needsSupport and guide junior team members to maintain consistent service qualityEnsure all client activity is delivered in line with agreed expectations and timelinesPlan and oversee projects from initial concept through to completionAddress client concerns promptly and manage any issues through to resolutionKeep CRM systems and records accurate and up to dateContribute to generating interest in services and increasing client engagementThe Ideal Candidate:Previous experience managing business clientsStrong communication skills with the ability to influence and build trustA track record of maintaining positive client relationships over ..... full job details .....